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Maximilian Kenfenheuer

Manager · Microsoft 365 & AI Transformation @ BearingPoint

Maximilian Kenfenheuer

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Measuring Completed Work: Baselines, Assisted Hours and Business Outcomes

A team can generate thousands of prompts without improving a single core process. Another uses AI rarely but saves hours in contract review. Microsoft increasingly measures Copilot value by completed work and assisted hours instead of activity. Its internal guidance recommends baselines for painful processes before the rollout. In this article, I describe a three-layer measurement model of adoption signals, time and effort indicators and business outcomes, and explain why role-based deployment makes value measurable.

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Latest posts

Copilot Search: Finding Context Before Acting on It

#Microsoft365 #Copilot #AI #EnterpriseAI #MicrosoftAI

Before employees write, analyze or decide, they usually search: for the current deck, the right spreadsheet or the meeting in which a decision fell. Copilot Search answers natural-language questions across Microsoft 365 and connected systems such as ServiceNow, Google Drive, Confluence and Jira. It hands over to Copilot Chat for deeper work, and admins can curate answers for acronyms, bookmarks and people. In this article, I explain why search may drive Copilot adoption more than the next model upgrade.

Chat, Context, Tools, Workspaces: The Four Domains of the Work IQ APIs

#Microsoft365Copilot #MicrosoftAI #AI #EnterpriseAI #CopilotStudio

The new Work IQ APIs look like a developer release. In practice, they show how Microsoft wants to scale enterprise agents: with a runtime that supplies context, tools and persistent state inside the Microsoft 365 tenant. The API surface covers four domains: Chat, Context, Tools and Workspaces. Billing runs on Copilot Credits with spending limits for admins. In this article, I walk through the four domains and explain what they mean for developers, partners and IT leaders.

Work IQ: An Intelligence Layer That Understands How Work Gets Done

#Microsoft365Copilot #MicrosoftAI #CopilotStudio #EnterpriseAI #AITransformation

With the June updates, Microsoft introduced Work IQ as a named intelligence layer for Microsoft 365 and exposes it through APIs. Billing runs via Copilot Credits, without a separate license. Work IQ aims to show agents who is involved in a task, which files and meetings matter and which decisions are still open. Custom agents, partner solutions and Copilot Studio can use the same layer. In this article, I explain why this work-aware layer may become harder to replace than any single model or assistant.

Copilot Notebooks: Scoped Context for Project Work

#Microsoft365Copilot #CopilotNotebooks #AI #EnterpriseAI #MicrosoftAI

Weak AI results in enterprises often come from weak context, not from weak models. Project material sits in decks, spreadsheets, PDFs, meeting notes and whiteboard photos. Microsoft now makes Copilot Notebooks available to Copilot Chat users as well. A notebook collects selected references, and Copilot answers only from these sources. With Capture, notes from workshops or voice memos also end up in the notebook. In this article, I explain why this scoped project workspace may shape enterprise AI adoption more than the next model release.

In-Chat App Execution: Shortening the Path from Answer to Action

#Microsoft365Copilot #AI #EnterpriseAI #Microsoft #Copilot #DigitalTransformation

AI now produces answers quickly. Finishing the actual work still means leaving the chat, opening another application and rebuilding context. Microsoft's April update for Microsoft 365 Copilot targets this gap. Agents connected to Adobe Express, Figma, Miro, monday.com, Box or Dynamics now appear directly in the Copilot conversation. Users can act there instead of switching tabs. In this article, I explain why this orchestration layer may matter more to enterprises than further gains in answer quality, and which governance questions IT has to settle first.