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Maximilian Kenfenheuer

Manager · Microsoft 365 & AI Transformation @ BearingPoint

Maximilian Kenfenheuer

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Measuring Completed Work: Baselines, Assisted Hours and Business Outcomes

A team can generate thousands of prompts without improving a single core process. Another uses AI rarely but saves hours in contract review. Microsoft increasingly measures Copilot value by completed work and assisted hours instead of activity. Its internal guidance recommends baselines for painful processes before the rollout. In this article, I describe a three-layer measurement model of adoption signals, time and effort indicators and business outcomes, and explain why role-based deployment makes value measurable.

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Posts tagged #FutureOfWork

Measuring Completed Work: Baselines, Assisted Hours and Business Outcomes

#Microsoft365Copilot #MicrosoftAI #Copilot #AITransformation #FutureOfWork

A team can generate thousands of prompts without improving a single core process. Another uses AI rarely but saves hours in contract review. Microsoft increasingly measures Copilot value by completed work and assisted hours instead of activity. Its internal guidance recommends baselines for painful processes before the rollout. In this article, I describe a three-layer measurement model of adoption signals, time and effort indicators and business outcomes, and explain why role-based deployment makes value measurable.

Copilot Design and Adoption: Habits Instead of Occasional Visits

#Microsoft365Copilot #MicrosoftAI #AIAdoption #FutureOfWork #EnterpriseAI

Many organizations no longer ask whether Microsoft 365 Copilot can do useful things. They ask whether employees use it often and easily enough for it to become part of normal work. Microsoft's redesign of May 28 addresses this question. Fewer clicks and less context switching turn Copilot from a separate destination into a capability close at hand. In this article, I explain why experience design now belongs to enterprise AI readiness and which questions leaders should ask.

30 Million Copilot Seats: From AI Deployed to Work Transformed

#Microsoft365Copilot #MicrosoftAI #AITransformation #EnterpriseAI #Copilot #FutureOfWork

Microsoft 365 Copilot has passed 30 million paid seats. Weekly engagement is now on par with Outlook and Teams, and analysis accounts for 49 % of all tasks once multi-step workflows are counted. Microsoft now frames the next phase around "work transformed" instead of "AI deployed". Seat counts show adoption. They do not show whether work actually runs differently. In this article, I explain what the new figures reveal about how Copilot is used and which organizational questions follow from them.

Human Agency and the Work Trend Index: The Organization Sets the Limit

#Microsoft365Copilot #MicrosoftAI #EnterpriseAI #AITransformation #FutureOfWork

Microsoft frames the next phase of AI at work around human agency: agents take over more execution, and people direct outcomes and priorities. The 2026 Work Trend Index supports this with data. 58 % of AI users produce work they could not have produced a year ago. Organizational factors explain 67 % of the reported AI impact, individual factors only 32 %. Only one in four AI users sees leadership aligned on AI. In this article, I explain why the organization, not the model, increasingly limits AI value, and which management questions leaders have to answer.