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Maximilian Kenfenheuer

Manager · Microsoft 365 & AI Transformation @ BearingPoint

Maximilian Kenfenheuer

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Measuring Completed Work: Baselines, Assisted Hours and Business Outcomes

A team can generate thousands of prompts without improving a single core process. Another uses AI rarely but saves hours in contract review. Microsoft increasingly measures Copilot value by completed work and assisted hours instead of activity. Its internal guidance recommends baselines for painful processes before the rollout. In this article, I describe a three-layer measurement model of adoption signals, time and effort indicators and business outcomes, and explain why role-based deployment makes value measurable.

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Posts tagged #Microsoft365Copilot

In-Chat App Execution: Shortening the Path from Answer to Action

#Microsoft365Copilot #AI #EnterpriseAI #Microsoft #Copilot #DigitalTransformation

AI now produces answers quickly. Finishing the actual work still means leaving the chat, opening another application and rebuilding context. Microsoft's April update for Microsoft 365 Copilot targets this gap. Agents connected to Adobe Express, Figma, Miro, monday.com, Box or Dynamics now appear directly in the Copilot conversation. Users can act there instead of switching tabs. In this article, I explain why this orchestration layer may matter more to enterprises than further gains in answer quality, and which governance questions IT has to settle first.