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Maximilian Kenfenheuer

Manager · Microsoft 365 & AI Transformation @ BearingPoint

Maximilian Kenfenheuer

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Measuring Completed Work: Baselines, Assisted Hours and Business Outcomes

A team can generate thousands of prompts without improving a single core process. Another uses AI rarely but saves hours in contract review. Microsoft increasingly measures Copilot value by completed work and assisted hours instead of activity. Its internal guidance recommends baselines for painful processes before the rollout. In this article, I describe a three-layer measurement model of adoption signals, time and effort indicators and business outcomes, and explain why role-based deployment makes value measurable.

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Posts tagged #AIArchitecture

Copilot Connectors: Grounding Quality Depends on Metadata and Permissions

#MicrosoftAI #Microsoft365Copilot #CopilotConnectors #EnterpriseAI #AIArchitecture

Policies sit in SharePoint, customer records in Salesforce, knowledge articles in ServiceNow or Confluence. Copilot only reasons over them if the systems are connected properly. Copilot connectors offer two models: synced connectors index content into Microsoft Graph, federated connectors fetch it in real time via the Model Context Protocol (MCP). The gallery holds more than 100 connectors. In this article, I explain when each model fits, why grounding quality depends on metadata and permissions and who should own connector governance.