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Maximilian Kenfenheuer

Manager · Microsoft 365 & AI Transformation @ BearingPoint

Maximilian Kenfenheuer

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Measuring Completed Work: Baselines, Assisted Hours and Business Outcomes

A team can generate thousands of prompts without improving a single core process. Another uses AI rarely but saves hours in contract review. Microsoft increasingly measures Copilot value by completed work and assisted hours instead of activity. Its internal guidance recommends baselines for painful processes before the rollout. In this article, I describe a three-layer measurement model of adoption signals, time and effort indicators and business outcomes, and explain why role-based deployment makes value measurable.

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Posts tagged #Copilot

Event-Driven Tasks, Skills and Browser Use in Copilot Cowork

#Microsoft365Copilot #MicrosoftAI #Copilot #AI #EnterpriseAI

Microsoft 365 Copilot has passed 30 million paid seats. The product direction says more than the seat count: Copilot Cowork now supports event-driven tasks, custom skills, plugins, browser use in Microsoft Edge and usage-based billing. Work can therefore start when an email, a Teams message or an @mention arrives, not only when a user opens a chat. In this article, I explain what event-driven and composable AI change for enterprises and how to measure value at the workflow level.

Markdown and Text Files in Copilot Notebooks: Using Operational Knowledge

#Microsoft365Copilot #MicrosoftAI #AI #Copilot #EnterpriseAI

Copilot Notebooks now accepts Markdown (.md), plain-text (.txt) and rich-text (.rtf) files as references. This sounds minor. Much operational knowledge, however, sits in READMEs, wikis, logs, transcripts and handoff notes that nobody ever converts into a Word document. Copilot can now use this material together with formal documents. In this article, I explain which teams benefit most, how cross-source reasoning improves and which governance questions arise with lightweight files.

Synced or Federated: Connecting Business Apps to Copilot

#Microsoft365 #Copilot #MicrosoftAI #AI #EnterpriseAI

A useful Copilot answer appears in seconds. Afterwards, the user often still opens another application, finds the record and carries the work forward by hand. Connected apps such as Adobe Express, Figma, Dynamics 365, Box, monday.com and Miro now appear directly inside Microsoft 365 Copilot. Copilot connectors link more than 100 external sources, either synced into Microsoft Graph or federated in real time. In this article, I explain the difference between synced and federated connectors and which four questions leaders should answer before connecting more systems.

Source-Level Governance for Copilot Web Grounding

#Microsoft365Copilot #MicrosoftAI #AIGovernance #EnterpriseAI #Copilot #ResponsibleAI

Web grounding sounds technical, but it is becoming a leadership question: which sources may influence Copilot answers in an enterprise? Microsoft Learn documents domain exclusion for up to 1,000 sites, managed via PowerShell by admin roles. At the same time, Microsoft has rolled the feature back for now. That makes it a signal rather than a finished feature. In this article, I explain why source-level governance becomes part of the enterprise AI operating model and which questions organizations should clarify now.

Agentic Copilot in Word, Excel and PowerPoint: Action Under User Control

#Microsoft365 #Copilot #MicrosoftAI #AI #EnterpriseAI

Agentic capabilities in Word, Excel and PowerPoint are now generally available. Copilot takes action inside the document, the spreadsheet or the deck while the user stays in control. Proposals, forecasts, business cases and board presentations originate in these three applications. When AI works directly in these artifacts, the gap between advice and finished work shrinks. In this article, I explain where in-app AI action creates value, where human review remains mandatory and how organizations should measure the benefit.