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Maximilian Kenfenheuer

Manager · Microsoft 365 & AI Transformation @ BearingPoint

Maximilian Kenfenheuer

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Measuring Completed Work: Baselines, Assisted Hours and Business Outcomes

A team can generate thousands of prompts without improving a single core process. Another uses AI rarely but saves hours in contract review. Microsoft increasingly measures Copilot value by completed work and assisted hours instead of activity. Its internal guidance recommends baselines for painful processes before the rollout. In this article, I describe a three-layer measurement model of adoption signals, time and effort indicators and business outcomes, and explain why role-based deployment makes value measurable.

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Posts tagged #MicrosoftCopilot

The Copilot Interface as a Governance Surface

#Microsoft365 #MicrosoftCopilot #AI #EnterpriseAI #MicrosoftAI #DigitalTransformation

With the May update, Microsoft redesigned how Copilot appears across Microsoft 365. As Copilot takes on more actions, the interface has to show what the AI does, which context it uses and what requires human review. The interface thus becomes a governance surface as well as a productivity surface. In this article, I explain why workflow fit belongs in adoption planning and why change management should target concrete moments of work instead of features.