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Maximilian Kenfenheuer

Manager · Microsoft 365 & AI Transformation @ BearingPoint

Maximilian Kenfenheuer

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Measuring Completed Work: Baselines, Assisted Hours and Business Outcomes

A team can generate thousands of prompts without improving a single core process. Another uses AI rarely but saves hours in contract review. Microsoft increasingly measures Copilot value by completed work and assisted hours instead of activity. Its internal guidance recommends baselines for painful processes before the rollout. In this article, I describe a three-layer measurement model of adoption signals, time and effort indicators and business outcomes, and explain why role-based deployment makes value measurable.

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Posts tagged #Microsoft

Capability Expansion with Copilot: Judgment Gains Value

#Microsoft #Microsoft365Copilot #AI #GenerativeAI #EnterpriseAI #DigitalTransformation

According to Microsoft's Work Trend Index, 66 % of AI users spend more time on high-value work, and 58 % produce work they could not have produced a year ago. For organizations, the question therefore shifts from task acceleration to capability expansion. AI takes over more execution. People set the intent, judge quality and decide what happens next. In this article, I explain why this model needs different metrics, workflows and management, and why judgment gains value as execution gets easier.