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Maximilian Kenfenheuer

Manager @ BearingPoint

Maximilian Kenfenheuer

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Measuring Completed Work: Baselines, Assisted Hours and Business Outcomes

A team can generate thousands of prompts without improving a single core process. Another uses AI rarely but saves hours in contract review. Microsoft increasingly measures Copilot value by completed work and assisted hours instead of activity. Its internal guidance recommends baselines for painful processes before the rollout. In this article, I describe a three-layer measurement model of adoption signals, time and effort indicators and business outcomes, and explain why role-based deployment makes value measurable.

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Posts tagged #AIAdoption

Twice as Fast, Higher Usage: What the New Copilot App Changes

#Microsoft365Copilot #MicrosoftAI #Copilot #AIAdoption #EnterpriseAI

The redesigned Copilot app loads more than twice as fast, and complex chat prompts respond 10 % faster. After the rollout of the new in-app experiences, Microsoft reports higher usage: 27 % in Word, 33 % in Excel, 43 % in PowerPoint and 30 % in Outlook. The prompt line turns into a task-aware workspace, and the output itself becomes part of the interface. In this article, I explain why experience design influences Copilot adoption as much as the model and what organizations should derive from it.

Copilot Design and Adoption: Habits Instead of Occasional Visits

#Microsoft365Copilot #MicrosoftAI #AIAdoption #FutureOfWork #EnterpriseAI

Many organizations no longer ask whether Microsoft 365 Copilot can do useful things. They ask whether employees use it often and easily enough for it to become part of normal work. Microsoft's redesign of May 28 addresses this question. Fewer clicks and less context switching turn Copilot from a separate destination into a capability close at hand. In this article, I explain why experience design now belongs to enterprise AI readiness and which questions leaders should ask.